Case Study — Athletic Training & Sports Performance

How a D1 Training Facility Reactivated 44 Dead Leads in Two Weeks — Without Lifting a Finger

An AI-powered outbound dialer that turns dormant CRM leads into booked callbacks, fully automated.

635
Calls Placed
44
Callbacks Booked
$13,156
Pipeline Generated
25.1h
Labor Saved
The Challenge

Hundreds of Leads Collecting Dust in the CRM

Like most fitness facilities, this D1 Training location in the NY Metro Area had a CRM full of leads who inquired about training but never signed up. These leads weren't dead — they just needed a nudge. But manual outreach wasn't happening.

📲

Nobody Wants to Cold Call

Staff are hired to train athletes, not sit on the phone. Outbound calls always fall to the bottom of the priority list.

📈

Revenue Left on the Table

329+ leads sitting idle — each one a potential $299/mo membership that nobody was following up on.

No Time, No Consistency

Even when calls happened, they were sporadic and untracked. No system, no follow-up cadence, no accountability.

The Solution

An AI Voice Agent That Works the Phone — So Your Team Doesn't Have To

We deployed Ashley, an AI-powered outbound voice agent that calls dormant leads, has real conversations, qualifies their interest, and books callbacks for the General Manager. No robocalls. No scripts that sound like scripts. Just natural, human-like phone conversations at scale.

The system plugs directly into the facility's existing CRM. It syncs leads automatically, calls during business hours, handles objections, and writes detailed notes back — all without anyone on the team touching a phone.

How It Works

Three Steps. Fully Automated.

From CRM to callback — the entire workflow runs on autopilot.

1

Sync

The system pulls eligible leads from your CRM automatically. No manual uploads, no CSV exports. New leads flow in as they come.

2

Call

The AI agent calls each lead during business hours. It introduces itself, asks about their training goals, handles objections, and gauges interest — just like a real SDR.

3

Book

Warm leads get a GM callback scheduled automatically. Full call notes, outcome tags, and pipeline stage updates are written back to the CRM in real time.

The Results

Two Weeks. Zero Manual Effort. Real Pipeline.

Here's what the system produced in its first two weeks of operation — calling leads that had been sitting untouched in the CRM for weeks or months.

635
Calls Placed
106
Conversations
44
Callbacks Booked
$13,156
Pipeline Generated
17%
Connect Rate
25.1 hrs
Labor Saved
$299/mo
Avg Membership
Why This Works

Not a Robocall. Not a Chatbot. A Real AI Sales Agent.

This isn't a pre-recorded message or a clunky phone tree. It's an AI that has real, dynamic conversations — and it's built specifically for fitness businesses.

Human-Like Conversations

Natural voice, real-time responses, handles interruptions. Leads don't realize they're talking to AI.

Objection Handling Built In

"I'm too busy," "How much is it," "I went somewhere else" — the agent handles all of it with context-aware responses.

Full CRM Integration

Every call is logged with outcome, tags, notes, and pipeline stage updates. Your CRM stays perfectly organized.

Runs Without Babysitting

Set it and forget it. The system calls during business hours, respects DNC requests, and has built-in safety guardrails.

Every Call Recorded & Transcribed

Full transparency. Review any conversation, see exactly what was said, and use insights to improve your sales process.

Instant GM Notifications

When a lead is qualified, your GM gets an SMS and a task in the CRM with the callback details. No warm leads slip through.

Ready to Reactivate Your Dead Leads?

If you have leads sitting in your CRM that nobody's calling, you're leaving money on the table. Let's fix that.

Book a Call →
OptiCommerceAI
AI-Powered Growth Systems for Fitness Businesses